First of all, this post has nothing to do with security, I just felt like ranting for a couple of minutes.
Over the last few days I’ve had two brushes with customer service, one of which left me feeling good, the other, well, the other just didn’t. Years ago I worked in the service industry, which left me with a critical eye for how others perform their customer service. As with many things in my life, I like to compliment the good behaviors and call out the bad ones. This is a rather long rant, so I’ve placed most of it in the extended entry.
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I received the following email from Michael Surkan at Microsoft. After asking him to verify his identity, a little looking around let me know I’m not the first to receive the same request. I’m posting the link because I think it’s more important to give feedback and have some small influence on the direction MS is going. The survey takes about 10 minutes to take, and is relatively innocuous. Make up your own mind about whether you want to take it or not.
And here’s a link to someone who did a lot more checking into Mr. Surkan, though this was about a different survey he was looking for input on. The author of this page declined Mr. Surkan’s request because he feels Microsoft is just trying to get something for nothing. I feel this is kind of like voting for President; if you didn’t vote, you have no right to complain.
I am trying to collect customer input on some networking features Microsoft is considering in Longhorn that I thought you might want to pass on to some of your blog readers. If you think the current project I am working on would be of interest to your blog readers, I would love it if you could post my survey link. If you don?t think this would be of interest to your readers that?s ok.
The Microsoft network product team is investigating ways of resolving peer-to-peer connectivity problems in Longhorn, and we would like to get customer feedback to help validate some of the design proposals.
Today, there are many situations where users are unable to run such functions as remote assistance, voice/video conversations, and many other peer-to-peer functions because of firewalls, NATs and other network configuration problems. Our goal is to build networking technology into the operating system that will overcome many of these problems, allowing these peer-to-peer scenarios to ?just work?.
This survey outlines some of the proposals for resolving these connectivity problems, and asks for feedback on them. We would love to get the opinions from a wide range of users, and markets (e.g. consumers, large IT departments, etc) since this would have implications for everyone.
Networking & Devices
I recieved this in my email yesterday, courtesy of the NT BugTraq mailing list. Given the difficulty in contacting Microsoft some people have reported in the past, I’m glad they’re being proactive in getting this information out there. Now to wait and see if they actually respond in a meaningful way to issues reported through the email and web site.
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The Microsoft Security Response Center investigates all reports of
security vulnerabilities sent to us that affect Microsoft products.
If you believe you have found a security vulnerability affecting a
Microsoft product, we would like to work with you to investigate it.
We are concerned that people might not know the best way to report
security vulnerabilities to Microsoft. You can contact the Microsoft
Security Response Center to report a vulnerability by emailing
firstname.lastname@example.org directly, or you can submit your report via our
web-based vulnerability reporting form located at:
Microsoft Security Response Center
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