May 08 2007
I’ve been a fan of my local ISP, Sonic.net, for a long time, and one of the reasons is the fact that they give good intelligence about their own outages. Here’s an example of a post on the Sonic.net sitefrom earlier today, when I noticed incredibly slow Internet access. I did about half a dozen tests on my network before contacting them, so
I was relatively certain the problem was on their end this time.
Tue May 8 10:57:02 PDT 2007 — A hardware failure in
one of our DSL gateway routers has caused packet loss and slow
performance for a percentage of our DSL customers. We have identified
the problem and expect service to be fully restored in 30 minutes.
This is more information than the average user might want or need, but it’s exactly the sort of thing a power user is going to want to know. They treat their users as knowledgeable until proven otherwise, which has greatly helped me the few times I’ve had to call in with support issues.
They appear to have fixed the issue, which means I can stop using my cell phone for connectivity and go back to the wireless.