Feb 01 2008
I don’t know about you, but I’m a little concerned that there have been three separate underwater cables in the Middle East and India. Once is bad luck, twice is a coincidence, but three times makes me wonder if it’s not more than just coincidence. If a fourth cable gets cut in the next couple of weeks, I’m really going to start thinking about a conspiracy.
The local news was making a big deal of this incident, not because of the outage itself, but due to the fact that it was affecting the customer service of all the companies that have centers in India. I won’t be at all surprised if this incident causes a number of the tech support jobs that have gone to India in the last five years to be pulled back to the US. I suspect that there are a number of companies that are waiting for an excuse like this to return their support centers back home, especially with the way stay-at-home call center services are picking up. Maybe I can convince my wife to take one of these jobs now that the kids are in school most of the day.