May 29 2008
Last week TJX fired one of their employees for disclosing on ha.ckers.org that TJX is using blank passwords and other very insecure procedures. Posting in what he thought was an anonymous manner, CrYpTiC_MauleR was tracked down by management at TJX through his ISP, asked what he felt is wrong with the TJX network and fired. And as bad as I feel for him personally, I think TJX did the right thing.
Don’t get me wrong, I have very little sympathy for a company like TJX. They had one of the biggest credit card breaches in history, they’ve been put through the ringer and they still have the temerity to allow such bad practices as blank passwords and running servers as admin. I’m hoping TJX’s acquiring bank, PCI assessor and Visa/Mastercard get wind of these issues and call them on the carpet for it. But I don’t excuse the actions of Cryptic_Mauler.
I’ve read most of the thread on sla.cers.org, and this appears to be an issue of venting frustration, not whistle blowing. If Cryptic_Mauler was talking to federal investigators or maybe even a reporter, I might call it whistle blowing, but by disclosing it in a security forum, it was simply a way of pointing the finger at the stupidity of his employer. It’s not a case of full disclosure either, since that usually refers to
vulnerabilities in a product or OS, not poorly designed security
implementation by your employer. He had no expectation that this disclosure would somehow improve the situation at TJX, he just wanted someone else to know about the issue. And maybe hope that someone could embarrass TJX into changing.
We’ve all been in situations where we have employers doing stupid things. We do our best to communicate with management about the problems and hope they react appropriately. The problem is, our perception of ‘appropriately’ and management’s is often very different. What we see as a horrible security hole, they may see as another minor problem that would take major money to fix. Or just as something that they don’t want to think about right now.
There’s no reporting mechanism built into the Payment Card Industry standards. To the best of my knowledge, there’s no clear cut method to report a company that has bad practices to the credit card companies or the government at all. There’s not even a press person you can talk to about the issues with to bring it to public awareness. It’s frustrating because, despite their known issues, TJX is probably far from the worst offender and there needs to be a way to make these people sit up and take notice. But that’s no excuse for posting the issues with the TJX network in a public forum.
Cryptic_Mauler isn’t a security professional. He wasn’t even a part of the IT team. But he was an employee of the company and as such was held to certain expectations. Keeping internal company issues internal is one of those expectations. I don’t like how TJX is apparently handling their problems, I don’t like that they aren’t responding more positively to internal criticism, but I don’t see that they could have taken any other action in this circumstance.
I’ve had to resign from a job before because the company wasn’t being responsible in my opinion. I’ve seen companies in the past that shouldn’t be allowed to have computers let alone an ecommerce site. I’ve been at companies that I wondered how they stayed in business, not even considering their security concerns. But I always tried to react ethically and within the bounds of my moral obligations. I’ve learned that I can do what I can do and sometimes I have to walk away and let someone else deal with the problem. Public disclosure doesn’t fit in my world view of ethics and morality.
It’s frustrating dealing with a company that doesn’t want to change. It’s hard not having leverage to make the changes that you see need to be made. How you react to that frustration is up to you. Do you scream in public like Cryptic_Mauler, keep going until you find someone who can make the change or do you move on to another opportunity? I hope Cryptic_Mauler can find a new position somewhere else; I hope the limited notoriety this incident gives him will help him further his career. But I think he made a mistake in publicly disclosing TJX’s problems, one I hope doesn’t continue to haunt him.